Shipping & FAQ

Shipping

Shipping is calculated at checkout based on your destination, order weight, and product size.

Product prices do not include shipping unless stated otherwise. You will be able to review the available shipping options and cost before completing payment.

Free shipping

Free shipping is available for qualifying orders in selected regions. The free shipping threshold depends on the destination.

  • Most Asia Pacific destinations: free shipping over US$150
  • Most international destinations: free shipping over US$200
  • Some higher-cost destinations may require US$250–300 for free shipping

The exact free shipping option, if available for your address, will be shown automatically at checkout.

Delivery time

Estimated delivery time depends on your destination, shipping method, customs processing, and local delivery service.

Most orders arrive within 7–14 business days after dispatch, but some destinations may take longer.

Tracking information will be sent by email after your order has been shipped.

Tracking

Tracking information will be sent after your order has been shipped.

If the tracking page does not update immediately, please allow a few days for the carrier system to refresh.

Shipping partners

Orders are shipped through international logistics partners. The carrier may vary depending on your country or region.

Customs duties and import taxes

Import duties, taxes, customs fees, or local handling fees are not included in the product price or shipping fee.

These charges may be collected by your local customs office or delivery company, depending on your country’s import rules.

Address issues

If checkout does not recognize your address or postal code correctly, please contact Palmvex before placing your order.

For checkout or address issues, screenshots are helpful.

Large or unusual orders

Large, heavy, or unusual orders may require separate handling depending on the destination and product combination.

If your country is not available at checkout, or if shipping looks unusual, please contact Palmvex before placing your order.

FAQ

Are shipping fees included in the product price?

No. Shipping is calculated separately at checkout unless stated otherwise.

Can I see the shipping cost before paying?

Yes. Shipping options and costs will be shown before you complete payment.

Which carrier do you use?

The carrier depends on your destination and the available shipping route. Tracking information will be sent after your order has been shipped.

Do you ship to my country?

Available shipping destinations are shown at checkout. If your country is not available, please contact Palmvex.

Do you offer custom-made products?

Palmvex does not currently offer custom-made products. Product changes, special versions, or limited releases are only available when officially announced.

What should I include when contacting Palmvex about an order?

Please include your order number and the email address used for the order.

Returns & Refunds

If there is a problem with your order, please contact Palmvex within 7 days of delivery.

For damaged, defective, or incorrect items, please include your order number and clear photos of the item and packaging.

Depending on the situation, Palmvex may offer a replacement, partial refund, or refund.

Palmvex does not normally accept returns for change of mind, incorrect product choice, or personal preference.

If a return is exceptionally approved by Palmvex, the item must be unused and returned in its original condition.

Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Original shipping fees, customs duties, import taxes, local handling fees, and payment processing fees are not refundable.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, unpaid customs duties or taxes, or failure to collect the package, the original shipping fee and related costs are not refundable. Reshipping requires a new shipping fee.

Used products, products damaged through use, and products modified after delivery are not eligible for return.

Refunds, when applicable, are issued after the returned item has been received and checked.

Contact

Email: palmvexflow@gmail.com
Instagram: @palmvex
WhatsApp: +44 7544 325 971